Pet Skin Spray Gentle Care

Shipping policy

Orders are processed within 1–2 business days. Once shipped, you'll get a tracking link by email — delivery times depend on the method you choose at checkout.

If your order is delayed or shows no tracking movement for 5+ days:

• Double-check the tracking link for carrier-side delays before contacting us.
• Email support@example.com with your order number — we'll investigate with the carrier directly.
• If a package is confirmed lost in transit, we'll send a free replacement or a full refund, your choice.

Returns & refund policy

Not the right fit? You can return most items within 30 days of delivery for a full refund or exchange.

• Items must be unworn, unwashed, and with original tags attached.
• Footwear must be returned in its original box.
• Final-sale and clearance items are not eligible for return.
• Return shipping is free for store credit; a $4.99 label fee applies for refunds to your original payment method.

Refund timing: once we receive your return, refunds are processed within 3–5 business days and typically appear on your statement within 5–10 business days, depending on your bank.

To start a return, go to Track an order in the footer, or email us your order number and we'll send a prepaid return label.

Need more help? Contact our support team